mwgbet Privacy Policy

1 Introduction

mwgbet ("mwgbet," "we," "us," or "our") operates the online gaming platform accessible at https://mwgbet.vip (the "Platform"). We understand that your personal data is important to you, and we take our responsibility as a data controller seriously.

This Privacy Policy ("Policy") describes the types of personal information we collect from users of the mwgbet Platform, how we use and protect that information, the circumstances under which we may share it with third parties, and the rights you have with respect to your personal data under Philippine law.

By registering an account on mwgbet, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the mwgbet Platform.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

2 Data Controller Information

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, the data controller responsible for your personal information is:

Our designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact our DPO directly for any privacy-related inquiries, complaints, or requests to exercise your data subject rights.

3 Personal Data We Collect

mwgbet collects the following categories of personal data from users of the Platform:

We do not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly necessary for compliance purposes, such as government-issued ID details required for KYC verification. Where sensitive personal information is collected, we apply heightened security measures and obtain your explicit consent.

4 How We Collect Your Data

mwgbet collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-Party Sources: Information received from payment processors (such as GCash or Maya), identity verification service providers, fraud prevention agencies, and regulatory authorities where permitted by law.
• Publicly Available Sources: Information from publicly available databases used for fraud prevention and AML compliance purposes.

5 How We Use Your Personal Data

mwgbet uses your personal data for the following purposes:

• To create and manage your mwgbet account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• To comply with our legal obligations under Philippine law, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and PAGCOR regulatory obligations.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other illegal or prohibited activities on the Platform.
• To enforce our Terms & Conditions and other platform policies.
• To provide customer support and respond to your inquiries and complaints.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To monitor gameplay for responsible gaming purposes and to apply self-exclusion or deposit limit tools where requested.
• To improve the Platform, develop new features, and conduct internal analytics and research.
• To send you promotional communications and offers, where you have provided consent to receive such communications.

We will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or establishing another lawful basis for processing.

6 Legal Basis for Processing

mwgbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary for the performance of our contract with you (i.e., the Terms & Conditions), including account management, payment processing, and game provision.
• Legal Obligation: Processing necessary to comply with our legal obligations under Philippine law, including AML regulations, KYC requirements, and PAGCOR licensing conditions.
• Legitimate Interests: Processing necessary for our legitimate interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications and the use of non-essential cookies.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing & Disclosure

mwgbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Payment Processors: GCash, Maya, and banking partners, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Game Providers: Licensed game software providers whose games are available on the mwgbet Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies, where required by a valid legal order, warrant, or subpoena.
• Professional Advis ors: Legal counsel, auditors, and other professional advisors, where necessary for the operation of our business and subject to confidentiality obligations.

All third parties with whom we share your personal data are required to handle it in accordance with applicable data privacy laws and are prohibited from using it for any purpose other than those specified by mwgbet.

8 Data Retention

mwgbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a competent authority.
• Support Communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent or request erasure.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

9 Data Security

mwgbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and the mwgbet Platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Strict access controls limiting access to personal data to authorized personnel on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of our systems.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data privacy and security obligations.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mwgbet will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act and NPC Circular No. 16-03.

10 Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mwgbet:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data we hold about you and information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may require you to verify your identity before processing your request.

11 Cookies & Tracking Technologies

mwgbet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve its performance and content. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the mwgbet Platform. For more information on managing cookies, refer to your browser's help documentation.

12 Minors & Age Policy

The mwgbet Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. mwgbet does not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided personal data to mwgbet, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor the online activities of minors in their care and to make use of available parental control tools to prevent access to gambling platforms.

13 Changes to This Privacy Policy

mwgbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how mwgbet protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by mwgbet, please contact us through the following channels:

• General Privacy Inquiries: [email protected]
• Data Protection Officer: [email protected]
• Support Team: [email protected]
• Live Chat: Available 24/7 via the mwgbet Platform

If you are not satisfied with our response to your privacy inquiry or complaint, you have the right to escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data privacy matters in the Philippines.